Sugar

Block Management

About Ash Ponsonby Established January 2004

We started in Redan House, W2 (which we now manage) and have been here ever since. What drives us is our love of architecture, trying to be different in our approach and wanting to have an agency with the personal touch, an eye for detail and the service we would like to receive ourselves.

What we do for you:

We aim to have complete transparency in our relationships with freeholders and hope that our good management will save money.

We also take a pride in the buildings we manage and are keen to maintain and improve our excellent standards. We hope that we build up good relationships with freeholders and in time, work with individual apartments in the building.

If we manage the block, we also offer reduced fees for full management and let only of apartments within the block. If we do manage individual apartments within the building it can speed up the process of carrying out work after insurance claims and also dealing promptly with issues as they occur. Hopefully we can resolve problems before they can turn into such a claim being necessary. We are very strong believers that prevention is better than cure!

We always visit the buildings we manage frequently, noting any issues and jobs that need to be carried out. Our aim is to resolve these before it is being pointed out to us and to keep the building well looked after.

We feel it is very important that someone looks after, takes care and tries to keep your building looking as a well as a private home. We make sure to check the cleaning with spot checks, keep the façade of the building in good order and arrange works/ repairs etc. We feel it’s extremely important to have a building to be proud of. Too often communal hallways and exteriors look like an afterthought which is an injustice to your building.

We strive to provide an immaculate management service and keep the buildings we manage very well cared for.

Apart from the enjoyment and pleasure all residents get from living in a well maintained building, it also adds to rental and sale values. We believe it helps to get the best grade of tenant, the kind who want to live in a smart building and will respect their surroundings.

Ash Ponsonby are full members of the Property Ombudsman and fully insured.

We process data in accordance with the Data Protection Act 1998.

Insurance

We use insurance brokers to source the best deal for the building. When we have found a quote we feel is competitive, we send this quote to the directors/company secretary of the building to be approved.

Service charges

We send out an annual demand at the beginning of the year. This states what the figure for the year will be and that it is due quarterly. We encourage the service charge to be paid by standing order each month so that there are no arrears, adding up to large outstanding amounts.

Bank accounts

We would hold 1 or 2 separate segregated client accounts for the building. The number of accounts would depend on if there is going to be a separate sinking fund for the building.

Banking is done with Barclays Bank. Who holds your management account and the way of which payments are dealt can be agreed on an individual basis.

Tradesmen

We always use tradesmen who are fully qualified and insured appropriately for the work that they are carrying out.

We know how frustrating it is when you call a managing agent and the person you’re talking to has no knowledge of your building or the people in it!

We will also make sure the main tradesmen have a good idea of the building and where the services are situated in case of an emergency.

This is the website of the serviced offices we manage in Bayswater, our office is also located in this building; http://www.redanhouse.co.uk/

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